PERUMDAM Tirta Tarum is here to fulfil the clean water needs of all Karawang residents with the highest quality standards.
We provide a wide range of services to meet your clean water needs easily and quickly.
Apply for a new connection and see what to prepare.
OpenCheck tariffs by customer group and usage block.
OpenReview your bill and payment status with your customer number.
OpenSee payment channels and quick tips before paying.
OpenEstimate a bill from category and usage.
OpenReport no water, pipe leaks, or service issues.
ReportTirta Tarum took shape in 1977, when the Director General of Human Settlements issued a decree establishing BPAM Karawang. Ten years later, Regional Regulation No.013/1987 converted it into PDAM Karawang — May 23 was set as the company's founding date.
The name changed to PDAM Tirta Tarum in 2010. In 2021, through Regional Regulation No.003/2021, it became Perumdam Tirta Tarum Karawang — the legal form that stands today.
Nearly 50 years is no small stretch. There were times when infrastructure lagged and customers grew faster than capacity could handle. But service never stopped.
“To Become the Best, Healthy, and Independent Water Company”
Real achievements that prove our commitment to serving the Karawang community.
Follow the latest developments regarding the services, programs, and activities of PERUMDAM Tirta Tarum Karawang.
To meet the ever-increasing demand for clean water, PERUMDAM Tirta Tarum is increasing production capacity at IPA Curug by 200 liters/second.
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Routine maintenance of the distribution network will be carried out on February 18-20, 2026. Customers in the Cikampek area are advised to prepare reserve water.
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PERUMDAM Tirta Tarum together with the Karawang Regency Government launched a free home connection program for 1,500 low-income families in 15 sub-districts.
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Customers can track water usage from the meter reading and compare it with the monthly bill.
Read MoreFind answers to common questions about PERUMDAM Tirta Tarum Karawang services.
You can apply for a new connection by visiting the nearest PERUMDAM Tirta Tarum office or through our online registration portal. Prepare documents such as National ID (KTP), family card (KK), and proof of land ownership/rent.
Our tariffs vary based on customer category (residential, social, commercial, industrial). For complete tariff information, please visit the tariff page on our website or contact our call center.
If the water stops flowing, first check for any network maintenance announcements in your area. If there are none, immediately contact our call center at (0267) 402861 which operates 24 hours, or report through the PERUMDAM Tirta Tarum app.
Water bills are paid monthly, no later than the 20th. Payment can be made at the PERUMDAM cash office, partner bank ATMs, convenience stores, or through mobile banking applications.
Yes, we provide online complaint services through this website, the PERUMDAM Tirta Tarum mobile app, WhatsApp Business, and our official social media. Our team will respond within 1x24 hours.
Register your new connection now and enjoy the flow of high-quality clean water from PERUMDAM Tirta Tarum.
