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New Connection

Hotline: (0267) 402861

Customer Information

New Connection Registration

Start your new water connection request with a clear and practical process.

This page helps you prepare the required documents, understand the field survey flow, and open the official PERUMDAM Tirta Tarum registration portal once everything is ready.

Documents to Prepare

  • A valid applicant ID card.
  • Family card.
  • Proof of property ownership or tenancy.
  • A clear installation address and meter location.

Registration Flow

1

Prepare customer data

Make sure your identity, installation address, and supporting documents are complete before submitting the request.

2

Submit through the portal

Open the new connection portal to fill in your data, upload documents, and send the application.

3

Wait for verification and survey

The PERUMDAM team will review the submission and schedule a field survey based on the installation location.

4

Continue with payment and installation

After approval, you can complete the installation payment process and wait for the installation schedule.

Access through the MyTirtaTarum app

You can also monitor customer services through the official app for follow-up services and customer account information.

Download on the App StoreGet it on Google Play
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